Are you accepting new patients?

Yes, we are currently accepting new patients. Call the clinic you would like to visit to find the next available appointment.

What insurances do you accept?

You can find a list of insurances we accept here.

What if I don’t have insurance?

Catherine’s Health Center serve ALL patients regardless of their ability to pay. Click here to learn about our sliding fee scale. Call one of our clinics for more information on financial options.

What is the Sliding Fee Scale?

For those without insurance, or those who have poor coverage with their insurance, we offer an adjusted fee rate for care and services that they can afford, based on income level and family size. Read about our Sliding Fee Discount Program here.

How can I get to you by bus?

Our community health centers exist on several main bus routes throughout the greater Grand Rapids area. Here is a list of bus stops that are close by our community health centers:

Catherine’s Health Center Creston

• Route #11 stops on Leonard in front of our building
• Route #15 stops at College and Leonard, a few blocks away

Catherine’s Health Center Dental

• Route #4 stops on Eastern at Stop #1201
• Route #4 stops on Eastern at Stop #1672
• Route #3 stops on Madison at Hope Network at Stop #1202

Catherine’s Health Center at Streams

• Route SL (NB) stops at 60th Street Station at Stop #203
• Route #1 (SB) stops at Division and 60th Street at Stop #206
• Route #1 (SB) stops at Division and Peony at Stop #211

Catherine’s Health Center Wyoming

• Route #13 stops at Clyde Park and 36th Street
• Route #10 stops at Michael Ave SW and 36th Street, a short walk from the clinic

How does the online Athena portal work?

The Athena online portal is a digital portal that allows you to access your medical records, test results, and message your provider or our staff with questions or concerns. Athena TeleHealth appointments are hosted through the portal and allow patients to schedule an appointment with their provider remotely. The staff at the front desk will be able to help you set up your Athena online portal account if you need assistance. Call your clinic for assistance.

How can I get in contact with someone at MDHHS to ask questions about my Medicaid or Food Stamps?

You can call (844) 464-3447 to talk with a specialist at MDHHS. If you need further assistance and are a primary care patient at Catherine’s, feel free to call Catherine’s to schedule an appointment with a Community Health Worker.

How do I access free transportation services through my Medicaid plan?

Medicaid plans managed by insurance plans (I.e., Priority Health Medicaid, BCBS Medicaid, Molina Medicaid, etc.) offer free transportation services to doctor’s visits. To access these services, call the customer service line listed on the back of your insurance card, or call the phone number listed below. When you call, please have your member ID number and pick up/drop off addresses ready.

Some insurance carriers require several days’ notice for transportation services. Please call your insurance provider’s phone number below for details on your plan.

Priority Health Medicaid: (888) 975-8102
Meridian Medicaid: (866) 796-1165
McLaren Medicaid Transportation: (888) 327-0671
BCBS Medicaid Transportation: (888) 803-4947
Molina Medicaid Transportation: (888) 898-7969
UnitedHealth Medicaid Transportation: (877) 892-3995
RideLink (Registration required): (844) 694-6589

What can I do if my medications are unaffordable?

Patients who qualify for our sliding fee discount program are eligible to receive discounted medications at Walgreens pharmacies through our 340B pharmacy program. Not sure if you are eligible for sliding fee discount or 340B pharmacy program discounted medication? Then call your Catherine’s clinic to get more information.

If you are eligible for the 340B pharmacy program discounted medications, talk to your Catherine’s primary care provider at your next visit to learn how to get your medications at Walgreens.

If your medications are unaffordable and you are not eligible for the 340B pharmacy program, you can look for pharmacy coupons using goodrx.com. You can also look for co-pay cards or coupons on your medication manufacturer’s website. Ask your provider about a medication assistance program for your specific medication. Lastly, you may want to talk with your provider about switching to a more affordable medication.

When is Open Enrollment for Federal Marketplace Insurance (healthcare.gov)?

Open Enrollment runs every year from November 1st to January 15th. You can apply at healthcare.gov.