Frequently Asked Questions

Frequently Asked Questions

We are committed to providing access to high quality, affordable and compassionate health care, especially during the coronavirus pandemic. Here is more information about frequently asked questions related to the coronavirus and accessing care at Catherine’s.

At this time, we recommend that everyone practice social distancing in order to prevent the spread of the virus. The more time you spend with other people, the higher your risk and the risk of others becomes. Please stay home and stay safe.

What is the coronavirus and COVID-19?

  • Coronaviruses are a large family of viruses which may cause illness in animals or humans.  In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases.
  • The most recently discovered coronavirus causes coronavirus disease COVID-19. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

How can I stay safe and prevent the spread of the virus?

  • It’s important to stay aware of the latest information on the COVID-19 outbreak. This situation is changing quickly, so check regularly for the latest news from the Kent County Health Department, State of Michigan, the CDC, and the WHO.
  • You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:
    • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
      • Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
    • Maintain at least 6 feet distance between yourself and others.
      • Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain the virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus. 
    • Avoid touching your face, especially your eyes, nose and mouth.
      • Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
    • Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
      • Why? Droplets spread virus. By following good respiratory hygiene, you protect the people around you from viruses such as cold, flu and COVID-19.
    • Stay home as much as possible. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. 
      • Why? Calling in advance will allow us to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
  • Protection measures for those who are in or have recently visited (during the past 14 days) areas where COVID-19 is spreading:
    • Follow the guidance outlined above (these are protective measures for everyone)
    • Self-isolate by staying at home if you begin to feel unwell, even with mild symptoms such as headache, low grade fever and slight runny nose, until you recover. 
      • Why? Avoiding contact with others and visits to medical facilities will allow these facilities to operate more effectively and help protect you and others from possible COVID-19 and other viruses.
    • If you develop fever, cough and difficulty breathing, call us promptly as this may be due to a respiratory infection or other serious condition.

What should I do if I think I have the virus?

  • If you think you have the virus, please contact our office to speak with our staff about your symptoms at (616) 336-8800. If you have a life-threatening emergency, call 911. If you call 911 and believe your emergency is related to a COVID-19 infection, be sure to notify the dispatch personnel that you are concerned for COVID-19 and if you can, put a face mask on before EMS arrive.

How would I get a prescription refill?

  • If you need a refill of a prescription, contact your pharmacy just as you normally would. We anticipate that pharmacies will continue to be open throughout this crisis.

What should I expect if I come into the office?

  • Our lobby has been closed in order to protect the safety of our patients and staff. When you arrive, you’ll find signs on our doors requesting that you contact us by phone. You’ll be able to enter through our exterior front door into a small waiting area. The interior front door will be locked. When you arrive, a staff member will greet you and screen you for symptoms through the closed door so that we can provide the safest care possible. From there, our staff will explain your next steps and provide you with a face mask. In order to protect the health of our patients and staff, all patients will wear a face mask while in the building.
  • In order to prevent the spread of infection, it’s important to limit the number of people who enter our building. Because of this, patients will not be able to bring another person with them into the building for an appointment, unless it is necessary for care.

Can I schedule an appointment with my provider over phone or video?

  • Yes! Our goal is to continue caring for our patients with as little interruption as possible. We are currently connecting our patients to their providers through 1) telemedicine visits that are conducted with your provider using video chat, 2) through telephone conversations with your provider if you are unable to access our telemedicine visits, and 3) in-person office visits, though these are limited. Telemedicine and telephone appointments with your provider are scheduled just like any office visit would be. Once scheduled, you will have a planned time in which your provider will contact you, either by using video chat or by phone.

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